Cloud-based computing eliminates the need for on-premise infrastructure by operating the Contact Centre functionality over to a third-party provider, hosted on an external internet server. A cloud contact centre provides quick and easy access to the tools and services businesses need to communicate in today’s web-based world.
Cloud-based computing eliminates the need for on-premise infrastructure by operating the Contact Centre functionality over to a third-party provider, hosted on an external internet server. A cloud contact centre provides quick and easy access to the tools and services businesses need to communicate in today’s web-based world.